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At Odelier, we are dedicated to providing exceptional service and ensuring your experience with our artisanal solid perfumes is as delightful as possible. Whether you have a question, need support, or simply want to share your feedback, our team is here to help.
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FAQs
Our customers' satisfaction is our number one priority.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that customers will be responsible for return shipping costs.
Email us at inquiry@odelier.com for more assistance.
Orders are processed within 1-2 business days after purchase.
Once processed, orders are shipped within 5-7 business days.
Business days refer to Monday through Friday, excluding holidays.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Our products are restocked regularly. If the item you’re looking for is out of stock, feel free to reach out to us with the product name in the subject line. We’ll notify you as soon as it’s available again!
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