Contact information

CONTACT POLICY
At Odelier, we value our customers and strive to provide exceptional support. Below are the details on how to reach us and what to expect when contacting our team.

How to Contact Us
For any inquiries, assistance, or feedback, you can reach us via email:
Email: inquiry@odelier.com

Response Time
Our customer support team is available Monday – Friday, 9 AM – 6 PM (PST).
We aim to respond to all inquiries within 24–48 business hours.
Response times may vary during holidays or high-demand periods, but we will do our best to address your concerns as quickly as possible.

Types of Inquiries We Handle
You can contact us for:

• Order Assistance – Tracking, modifications, cancellations, and shipping inquiries.
• Product Questions – Ingredients, usage, and recommendations.
• Returns & Exchanges – Information on our return policy and process.
• Wholesale & Partnerships – Business inquiries and collaborations.
• General Feedback – Share your thoughts and experiences with Odelier.

Additional Support
If your inquiry relates to an existing order, please include your order number for faster assistance. 

For urgent matters, please mark your email as "URGENT" in the subject line, and we will prioritize your request.We appreciate your patience and look forward to assisting you!